Resetting your Password (When you can't log in)

Resetting your Password (When you can't log in)

This article is if you can’t get logged in or have forgotten your password.

This method only works if you have already previously logged into your Microsoft account and when prompted provided your info (phone, email, questions) for this Self-Service Password reset service

The new format of Student Email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you require your password to be reset, this is now handled by the Microsoft Password Reset system, which you will have been required to complete usually the first time you login. Please follow the below steps to begin.

Type into the address bar of your internet browser: portal.office365.com (or click the link) Then hit enter on your keyboard.

Below is the standard Microsoft login page

You would then type in your new email address:  This email address is being protected from spambots. You need JavaScript enabled to view it.

(Example email only: This email address is being protected from spambots. You need JavaScript enabled to view it. )

The click Next

The below page will appear, click on Forgotten my password

You’ll then be taken to the Glasgow Clyde College “Get back into your account” page

(Below)

You can then follow the remaining on screen steps.

If you need further steps with step by step screen shots please click here to download our PDF guide on Resetting your Password:

If you have any further problems resetting or accessing your account please email on the service desk:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Please quote your Student ID Number in your email, we can further assist.